Frequently Asked Questions
Everything you need to know about our neckties, accessories, and service.
How long does shipping take?
We offer worldwide shipping. Domestic orders typically arrive within 2-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We want you to love your look. If you are not satisfied, we offer a 30-day return window for all items in their original, unworn condition with tags attached.
Are the colors on the website accurate?
We take great care to photograph our products in natural lighting to ensure color accuracy. However, please note that colors may vary slightly depending on your monitor settings.
Do you offer wedding or bulk discounts?
Yes, we love being part of your big day! We offer special pricing for wedding parties and large group orders. Please contact our support team for a custom quote.
How should I care for my OTAA accessories?
To maintain the quality of your ties and pocket squares, we recommend dry cleaning only. For microfiber items, a gentle spot clean with a damp cloth is usually sufficient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.