Returns & Exchanges

At OTAA, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for any unworn items in their original packaging. Whether you need a different color or a full refund, our team is dedicated to making the process as smooth as your new necktie.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Carefully place the items in their original protective packaging to ensure they arrive back at our warehouse in pristine condition.

• 3.
  Label and Ship

  Print your prepaid shipping label, attach it to your parcel, and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or ship out your exchange within 3-5 business days.